Update - We are continuing to work on a fix for this issue.
May 06, 2026 - 11:20 CEST
May 06, 2026 - 11:20 CEST
Update - No change — the situation remains stable. Backups and restoration are fully operational.
May 05, 2026 - 12:55 CEST
May 05, 2026 - 12:55 CEST
Update - No change — the situation remains stable. Backups and restoration are fully operational.
Apr 28, 2026 - 10:45 CEST
Apr 28, 2026 - 10:45 CEST
Identified - Root cause identified; we are working on a fix to apply. Backups and restoration are fully functional.
Apr 22, 2026 - 18:41 CEST
Apr 22, 2026 - 18:41 CEST
Update - Our investigations resumed this morning.
Apr 22, 2026 - 14:48 CEST
Apr 22, 2026 - 14:48 CEST
Update - Temporary mitigation is in place; backups are healthy (no data loss). Root cause not yet identified; troubleshooting resumes tomorrow. We’ll provide further updates as progress continues.
Apr 21, 2026 - 19:01 CEST
Apr 21, 2026 - 19:01 CEST
Update - We are still investigating the issue and will provide further updates as soon as more information becomes available.
Apr 21, 2026 - 17:40 CEST
Apr 21, 2026 - 17:40 CEST
Investigating - We’re seeing slow backup retrievals from XOA causing timeouts on some Backup module routes. Impact: timeout errors on listing; no data loss observed.
Apr 21, 2026 - 15:07 CEST
Apr 21, 2026 - 15:07 CEST
Customer Service
Operational
Console - API
Operational
Console - GUI
Operational
Metrics
Operational
On-call platform availability
Operational
Partner console
Operational
FR1 - AZ01 (PA6)
Operational
Bloc Storage
Operational
IaaS by VMware
Operational
Internet
Operational
Network
Operational
FR1 - AZ02 (PAR7)
Operational
Bloc Storage
Operational
IaaS by VMware
Operational
Internet
Operational
Network
Operational
FR1 - AZ03 (TH3)
Operational
Bloc Storage
Operational
IaaS by VMware
Operational
Internet
Operational
Network
Operational
FR1 - AZ05 (PAR7S)
Operational
Bare Metal
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Bloc Storage
Operational
IaaS by VMware
Operational
IaaS OpenSource
Operational
Internet
Operational
Network
Operational
FR1 - AZ06 (TH3S)
Operational
Bare Metal
Operational
Bloc Storage
Operational
IaaS by VMware
Operational
IaaS OpenSource
Operational
Internet
Operational
Network
Operational
FR1 - AZ07
Operational
Bare Metal
Operational
Bloc Storage
Operational
IaaS by VMware
Operational
IaaS OpenSource
Operational
Internet
Operational
Network
Operational
FR1 - Regional
Operational
Bastion
Operational
Object Storage (S3)
Operational
OpenShift SNC
Operational
Public Cloud Interconnect
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance