Electrical failure on PA6

Incident Report for Cloud Temple Status page

Update

The situation at PA6 remains stable, with no impact on our services. Repair work is awaiting the delivery of a replacement part. We will provide a further update once the repair is completed, or earlier if the situation changes.
Posted Nov 09, 2026 - 18:06 CET

Update

The situation at PA6 remains stable, with no impact on our services. Repair work is in progress. We will provide a further update once it is completed, or earlier if the situation changes.
Posted Nov 04, 2026 - 17:35 CET

Update

The situation at PA6 remains stable, with no impact on our services. The datacenter provider is awaiting a replacement part to complete the repair. We continue to monitor and will provide a further update once the work is completed, or earlier if the situation changes.
Posted Nov 03, 2026 - 09:12 CET

Update

The situation at PA6 remains stable. The datacenter provider is currently carrying out repair work, and we continue to monitor. A further update will be provided once the work is completed, or earlier if the situation changes.
Posted Nov 02, 2026 - 12:11 CET

Update

The situation at PA6 remains stable. Repair work is planned on the datacenter provider side, and we continue to monitor. A further update will be provided tomorrow, or earlier if the situation changes.
Posted Oct 27, 2026 - 19:00 CET

Update

The situation at PA6 remains stable. Corrective work is still pending on the datacenter provider side, and we continue to monitor. A further update will be provided on October 27, or earlier if the situation changes.
Posted Oct 26, 2026 - 14:18 CET

Update

The situation at PA6 remains stable. Corrective work is still pending on the datacenter provider side, and we continue to monitor. A further update will be provided on October 26, or earlier if the situation changes.
Posted Oct 24, 2026 - 19:45 CEST

Update

The datacenter provider has restored power protection at PA6 with redundancy back to normal; one UPS unit remains isolated pending investigation. The situation is stable and we continue to monitor. A further update will be provided tomorrow.
Posted Oct 23, 2026 - 22:55 CEST

Update

The incident is still ongoing on the datacenter side. Customers whose equipment is connected to a single power supply may still experience impacts. Mitigation measures and corrective actions are planned by the datacenter provider.
Posted Oct 23, 2026 - 19:31 CEST

Monitoring

Service returned to normal operation at approximately 18:46.
Posted Oct 23, 2026 - 19:11 CEST

Investigating

A power disturbance was detected at the PA6 datacenter at around 6:00 PM (Paris time). We are currently investigating the issue together with the datacenter provider. A technician is on his way to the site to carry out the necessary checks.
Posted Oct 23, 2026 - 18:48 CEST