We are continuing to work on a fix for this issue.
Posted May 06, 2026 - 11:20 CEST
Update
No change — the situation remains stable. Backups and restoration are fully operational.
Posted May 05, 2026 - 12:55 CEST
Update
No change — the situation remains stable. Backups and restoration are fully operational.
Posted Apr 28, 2026 - 10:45 CEST
Identified
Root cause identified; we are working on a fix to apply. Backups and restoration are fully functional.
Posted Apr 22, 2026 - 18:41 CEST
Update
Our investigations resumed this morning.
Posted Apr 22, 2026 - 14:48 CEST
Update
Temporary mitigation is in place; backups are healthy (no data loss). Root cause not yet identified; troubleshooting resumes tomorrow. We’ll provide further updates as progress continues.
Posted Apr 21, 2026 - 19:01 CEST
Update
We are still investigating the issue and will provide further updates as soon as more information becomes available.
Posted Apr 21, 2026 - 17:40 CEST
Investigating
We’re seeing slow backup retrievals from XOA causing timeouts on some Backup module routes. Impact: timeout errors on listing; no data loss observed.